Nowadays, when creating or upgrading a contact center it is of utmost importance to choose a solution based on its functionality, reliability and, last but not the least, innovations. Moreover, the integrator’s experience appears to be a half the battle in contact center’s implementation and integration of a key external communication channels.
"IT-Integrator" has a wide range of partnership experience
At the same time the company has the unique competences to integrate Contact Centers with a large number of automated systems, that are daily used by business to communicate with external and internal clients, partners, subsidiaries etc.
Products and Solutions
- Contact Centers' implementation and development
- Contact Centers integration with various systems (CRM etc.)
- Corporate call recording systems
- IVR and its integration with information systems
- Speech recognition systems
- Loyalty programs
- Speech Analytics
- Workforce Management Solutions (WFM)