Within the framework of long-term cooperation "IT-Integrator" offers "Budmax" services in the field of information technologies, being a reliable partner for the customer's business. The system integrator covers such areas as software maintenance, as well as computer and office equipment maintenance, located in the company's branches. In addition, the integrator provides services for customer's infrastructure support, providing a fail-safe operation of equipment.
As we know, a key precondition for the transfer of IT tasks to outsource is the optimization of IT services aimed at improving the quality of internal services and reducing costs for the maintenance of their own staff of IT professionals.
The branch network service support within this project is also aimed at reducing the probability of systems and equipment failure and operation stop to a minimum. However, taking the planned development of infrastructure into account, outsourcing allows not to spend additional resources in case of need to increase the number of staff.
The service center of the "IT-Integrator" company carries out all work on the incoming requests of the customers in accordance with SLA specified parameters.
Integrator's specialists under the contract perform the work including installing, connecting and maintaince the health of the computer (desktops, laptops), office (printers, multifunction devices, copiers, scanners), server and active network (UPS, PBX) equipment.
In addition, the experts solve the case of any difficulty relating to the photocopying and printing equipment, such as refueling and restoration of cartridges. No less important tasks relate to the installation, configuration and updates of the server software, network services and resources that ensure the smooth operation of the company, backup and recovery can guarantee the safety of corporate data.
In terms of business benefits the project aims to maintain and develop high-productivity of "Budmax" and gives the opportunities to focus on the main activities of the company.
“Having cooperated with "IT-Integrator" Company for more than one year, we rely on the professionalism, expertise and experience of its experts. Thanks to well-described SLA criteria , we know what we can expect in the case of unseen circumstances of any degree of complexity, related to the equipment technical conditions. Analysing the years of our work, we clearly understand the benefits and feasibility of transmission of certain IT functions to our outsourcing partner", - Simohin Alexander, head of the Department of Information Technology, the National warehouses, "Budmax" network of shops.